At RGV Mattress Outlet, we understand that circumstances may change after placing an order. We strive to make the order cancellation process straightforward and transparent while ensuring efficient order fulfillment and shipping.

Order Cancellation Requests

Customers may request to cancel an order within 30 minutes of placing it by contacting our customer support team at:

Email: support@boxdropharlingen.com

Once the 30-minute cancellation window has passed, orders may begin processing automatically and cancellation requests may no longer be possible.

Refunds for Canceled Orders

If your cancellation request is approved before the order has been processed or shipped, a full refund will be issued to the original payment method used during checkout.

Please allow up to 7 business days for the refund to be processed after cancellation confirmation.

Depending on your financial institution, additional time may be required for the funds to appear in your account.

Orders Already Shipped

If your order has already been shipped, it cannot be canceled.

However, you may be eligible to return the product after delivery in accordance with our Return & Refund Policy.

For assistance regarding returns, refunds, or shipment status, please contact our customer support team.

Incorrect Shipping Address

If you entered an incorrect shipping address during checkout, please contact us immediately.

• If the order has not yet been processed or shipped, we may be able to update the shipping address.
• If the order has already been shipped, address modifications and cancellation requests will no longer be possible.
• All address correction requests are reviewed individually and cannot be guaranteed.

Prompt communication increases the likelihood that changes can be made successfully.

Exceptions

RGV Mattress Outlet reserves the right to refuse cancellation requests for orders that have already entered processing, packaging, shipping, or fulfillment stages.

Special-order, custom-order, clearance, or final-sale items may not be eligible for cancellation once the order has been placed.

Contact Information

Business Name: RGV Mattress Outlet

Email: support@boxdropharlingen.com
Phone: +1 (956) 444-2790

Customer Service Hours:

Monday – Friday: 12:00 PM – 7:00 PM
Saturday: 12:00 PM – 5:00 PM
Sunday: 1:00 PM – 5:00 PM

Website: https://boxdropharlingen.com
Physical Address: 701 N 77 Sunshine Strip, Harlingen, TX 78550, USA

Time Zone: Central Standard Time (CST)
Response Time: Our customer support team aims to respond to all inquiries within 24 hours.