Privacy policy

Privacy Policy

At RGV Mattress Outlet, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website, https://boxdropharlingen.com.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Contact Details: Name, shipping address, billing address, phone number, and email address.

Order Information: Products ordered, order value, payment method (no credit card details are stored).

Payment Information: Payments are processed securely through trusted third-party payment providers. We do not store your full credit card or payment information.

Technical Data: IP address, browser type, device information, operating system, referring URLs, and website usage data collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you regarding orders, inquiries, or customer support requests
  • Improve and personalize your shopping experience
  • Send order confirmations, shipping updates, and other transactional communications
  • Detect and prevent fraud, abuse, or security issues
  • Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your information with:

  • Payment processors to complete transactions
  • Shipping and delivery providers to fulfill orders
  • Service providers that assist with website operations, analytics, and communications
  • Government authorities or legal entities when required by law

4. Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze website performance, and personalize content. You may disable cookies through your browser settings; however, some website features may not function properly.

6. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet is completely secure.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct or update inaccurate information
  • Request deletion of your personal data
  • Opt out of promotional communications

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date.

Contact Information

Business Name: RGV Mattress Outlet

Email: support@boxdropharlingen.com
Phone: +1 (956) 444-2790

Customer Service Hours:

Monday – Friday: 12:00 PM – 7:00 PM
Saturday: 12:00 PM – 5:00 PM
Sunday: 1:00 PM – 5:00 PM

Website: https://boxdropharlingen.com
Physical Address: 701 N 77 Sunshine Strip, Harlingen, TX 78550, USA

Time Zone: Central Standard Time (CST)
Response Time: Our customer support team aims to respond to all inquiries within 24 hours.