At RGV Mattress Outlet, we are dedicated to delivering your mattress and furniture purchases quickly, safely, and efficiently. Every order is carefully prepared and shipped through reliable carriers to ensure a smooth and dependable delivery experience. Our goal is to provide fast, hassle-free shipping so you can start enjoying your new purchase as soon as possible.

Order Processing Time

All orders are processed within 0–2 business days (Monday through Friday).

Orders placed after our daily cut-off time of 5:00 PM (CST) will be processed on the next business day.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Time & Delivery Estimates

After your order has been processed, it will be shipped using our standard shipping service.

Transit Time: 3–7 Business Days

Estimated Total Delivery Time: 3–9 Business Days (Processing + Transit)

Please note that delivery times may vary depending on your location, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Region

We currently ship only within the United States.

At this time, international shipping is not available.

Shipping Charges

We proudly offer Free Shipping on all eligible orders within the United States.

No additional standard shipping fees will be charged at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

This tracking number allows you to monitor your shipment's progress directly through the carrier's website.

If you do not receive tracking information within 2 business days after placing your order, please contact our customer support team.

Delivery Issues or Delays

If your shipment experiences a significant delay, or if tracking indicates that the package was delivered but you have not received it, please contact us as soon as possible.

We will work with the shipping carrier to investigate and assist in resolving the issue.

Damaged Packages

If your order arrives damaged, please follow these steps:

• Take clear photographs of the damaged product and packaging
• Contact our customer service team within 7 days of delivery
• Email the photographs along with your order number to support@boxdropharlingen.com

Claims submitted without photographic evidence or after the 7-day reporting period may not qualify for a replacement, refund, or store credit.

Incorrect Shipping Address

Please carefully review your shipping information before placing an order.

RGV Mattress Outlet is not responsible for orders shipped to an incorrectly entered address provided by the customer.

If you notice an error in your shipping address, please contact us immediately. Address changes can only be made before an order has been processed and shipped.

Contact Information

Business Name: RGV Mattress Outlet

Email: support@boxdropharlingen.com
Phone: +1 (956) 444-2790

Customer Service Hours:

Monday – Friday: 12:00 PM – 7:00 PM
Saturday: 12:00 PM – 5:00 PM
Sunday: 1:00 PM – 5:00 PM

Website: https://boxdropharlingen.com
Physical Address: 701 N 77 Sunshine Strip, Harlingen, TX 78550, USA

Time Zone: Central Standard Time (CST)
Response Time: Our customer support team aims to respond to all inquiries within 24 hours.