At RGV Mattress Outlet, we are committed to providing quality mattresses and exceptional customer service. Your satisfaction is important to us, and we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, we offer a straightforward return and refund process designed to make your experience as smooth and hassle-free as possible.

Return Eligibility

We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:

• Unused and in original condition
• Returned with all original packaging, tags, manuals, and accessories (if applicable)
• Accompanied by proof of purchase or order confirmation

Returns requested after the 30-day return period may not be accepted.

Return Method

All returns must be processed by mail. At this time, we do not offer in-store returns for online purchases.

Return Shipping

For eligible returns that meet our return requirements, return instructions will be provided by our customer support team.

To return an item:

1. Carefully repack the product in its original packaging.
2. Contact our support team to receive return authorization and instructions.
3. Ship the package to the address provided by our support team.
4. Retain the shipping receipt and tracking information until your return has been processed.

If a return is requested due to customer preference, incorrect ordering, or change of mind, return shipping costs may be the responsibility of the customer.

Restocking Fee

We do not charge any restocking fees for approved returns that meet our return requirements.

Damaged or Defective Items

If your mattress or product arrives damaged or defective, please contact us within 7 days of delivery.

To report a damaged item:

• Take clear photographs showing the damage or defect
• Include your order number and purchase details
• Email the information to: support@boxdropharlingen.com

Claims submitted after 7 days of delivery or without sufficient documentation may not qualify for a refund, replacement, or store credit.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

• Approved refunds are processed within 7 business days
• Refunds are issued to the original payment method used during checkout
• Depending on your financial institution, additional processing time may apply before the refund appears in your account

Shipping Information

Processing Time: 0–2 Business Days

Transit Time: 3–7 Business Days

Estimated Delivery Time: 3–9 Business Days

Order Cut-Off Time: 5:00 PM (CST)

Shipping Method: Free Shipping

Shipping Region: United States Only

Contact Information

Business Name: RGV Mattress Outlet

Email: support@boxdropharlingen.com
Phone: +1 (956) 444-2790

Customer Service Hours:

Monday – Friday: 12:00 PM – 7:00 PM
Saturday: 12:00 PM – 5:00 PM
Sunday: 1:00 PM – 5:00 PM

Website: https://boxdropharlingen.com
Physical Address: 701 N 77 Sunshine Strip, Harlingen, TX 78550, USA

Time Zone: Central Standard Time (CST)
Response Time: Our customer support team aims to respond to all inquiries within 24 hours.